Review on Saint Mossi 3-Light K9 Crystal Chandelier: Modern Flush Mount Ceiling Pendant With Raindrop Design H33 X W10 X L25 by Patrick Cooney

The chandelier is stunning, but the product unfortunately is poor quality. At first, I believe I was the subject of poor luck with one issue on the crystal string as I was assembling but there were three major issues on this light which made me question quality. The hook on the base completely broke off which makes the user unable to hook the crystal string on it. Upon looking at the hook, it broke off on two points, the base of the hook and the attachment. It looked like cheap plasticy-metal. This makes me extremely weary as now there are other crystal balls that are dangling from the ceiling which have the potential to do the same thing during the duration of the product life. The second issue is certain pebble crystals have now dropped down due to small broken clasps. Lastly, the hooks on the string were stretched out and missing which makes one unable to hook my crystal balls at the end.Beside all these things, the product is beautiful - I'm saddened the quality is so poor. Additionally be sure to have lots of snacks and good music when you're assembling. They're right in that it takes quite a bit of time to hook the crystal balls (which I was warned ahead of time), but makes it all the more frustrating in the end when you realize certain hooks/strings are broken and you now have a light that's missing 20% of the crystal and already wired on the wall.Revain customer service was great to provide options for full refund/return - but if you're waiting for replacement parts, I'm still currently waiting on the original seller.