The ability for our team members from different disciplines across multiple locations around the world can collaborate in real time with each other without having access or needing physical presence at their computer screens - this has been one of my favorite features! I haven't found anything that's really not good about it but some things are harder than others when trying out new software/apps (or even websites). We've realized how much more efficient we have become as an organization since implementing into workflows within Salesforce CRM system where all sales reps now use them daily throughout day-to.-.