The experience was great! They are very responsive to your requests for changes and suggestions. I would highly recommend them if you want professional help with social media management. When it came time to pay they were slow in transferring my money to their bank account so that I could make payments as needed. It took several days before they finally paid me what I owed. Make sure to ask about payment terms when signing up for services. If you want someone who will work closely with you and ensure that everything goes smoothly this is the service for you. We used S&A to manage our Facebook page and grow our audience.