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Jamal Sandridge photo
Germany, Berlin
1 Level
729 Review
31 Karma

Review on Filofax by Jamal Sandridge

Revainrating 3 out of 5

An Upsetting and Discouraging Experience with the Filofax Online Store

I keep a journal pretty regularly, so I couldn't wait to check out the internet store that Filofax maintains for their famous planners. On the other hand, my experience was less than satisfying. Because it's so cluttered and out of current, the website is extremely difficult to navigate. The search function cannot be relied upon, and the product specifications do not provide sufficient depth of information. The process of checking out is made unnecessarily difficult by the presence of numerous pages and steps, and the shipping times are significantly longer than those that I've encountered with other businesses. It is extremely disappointing that a business that places such a high value on organization does not provide a shopping experience that is streamlined on their own website. As a reviewer for a magazine, I am unable to suggest that my readers shop at the Filofax online store. The shopping experience on their website leaves a lot to be desired, despite the fact that their planners might be of a particularly high standard. It is recommended that you look into other possibilities that provide a more enjoyable experience when purchasing online and planners of comparable quality. In conclusion, if you are looking for an online store that is both user-friendly and effective for your organizational requirements, the website for Filofax is probably not the best choice for you. My experience as a journal reviewer has led me to the conclusion that the shopping experience is just as essential as the quality of the product itself; unfortunately, Filofax does not live up to my expectations in this regard.

Pros
  • Good product for its price
Cons
  • Infuriates