The piece of metal holding the velcro has broken off. I don't even know how it happened. My daughter wanted to wear them and they disappeared. We only wore them 6 times and only for games. This is a third party service, so Revain will not replace them. Revine also said the supplier doesn't have contact information because it's based in China. Revain processed the refund for me even though I was outside the return window.
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