Service Layers is a fantastic platform that has a lot of flexibility. You can configure things in a way that suits your needs best. The customer support team is extremely helpful and knowledgeable. The price is very competitive. There are sometimes problems in the platform but the support team is very responsive. I have not experienced any issues with Service Layers. I have used Service Layers for one year and I am satisfied with everything. We are solving the need for an easy and flexible access to our customer service system. We are able to easily access our customer information and perform transactions using the SaaS solution. It is very easy to use and has many features which makes it user friendly. Its price point also suits small business well. There are few bugs here and there but nothing major so far. You should give this product try if you want an entry level solution at affordable cost. This helps us manage identities across various applications within one single place without any hassle.