I love that there is always someone available to answer questions, no matter how simple or complex they may be! They are very helpful with scheduling appointments for us as well when we need it done outside of their normal appointment times (which can sometimes get booked up). Some people have had issues getting in during peak hours which has been frustrating but overall not terrible. We've only used them once so far - haven't gotten any bad feedback yet from clients/patients about our experience thus far either- just great all around!!