Easy setup. I think the hardest part was choosing the seat on the bike in a way that people couldn't find it easily. Setup took about 5 minutes as I live in metropolitan Seattle where the cell signal is good. I've attached a screenshot to show the app info, which gives me all the information I need. It's a fairly simple setup that doesn't require a bike linkage, which is what I wanted. Haven't contacted customer service yet so can't say if that's good or bad, but it was recommended by the dealer I bought my bike from. Two pluses so far!
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