I love how easy they are to use (and pay for) compared with other registrars. They have pretty good customer support as well. There wasn't anything bad about this service at all. It was very user friendly, which made things even easier since we had no previous knowledge or experience in setting up our domain names through them. The price may be somewhat higher than some others but it does come highly recommended because there really isn't any downside worth mentioning either way. So far so great; everything has gone smoothly thus far, however if there were issues down the road then those would need addressing by contacting their team immediately afterwards. Have been using NS exclusively now for over 4 years and we've never looked back after switching away from another provider who wanted us to move over and become fully managed customers.