I like that you can create many different types of notifications, which makes it easy when sending out messages or emails in bulk! The software is pretty versatile but could be more customizable with things such as templates/signatures etc., however this isn't really an issue since there are customization options within each notification type (like text vs sms). Other than those two aspects everything was great about using cloudenotes- they were always responsive whenever we had questions & issues along w them too! Great communication tool between parents / teachers!! We use their service every day at our school so its very helpful having all communications together instead of multiple ways students get notified via phone calls home meetings ect..