I liked how it helped us keep track with all our clients in different states as well! It's very helpful when you have so many people working together at once because we can see who needs what done next or if they need something updated before their deadline comes up later this year!! There isn't anything i dislike about reputation managment other than maybe there could be some improvements made like allowing theming which would make things look better overall - however still manageable enought too allow customization without having issues down line haha.