I received an item that was returned by someone else and one of the letters was torn off the tag. When it was packaged for shipping to me, the sign was folded in half and shipped in bubble wrap to prevent the sign from flattening out. it looked awful. As the party was the next day I had to use a defective item. I was very disappointed. The product itself was ok and I would probably give it 3-4 stars. The sign wasn't biased but included a large plastic pin to tie the letters and glasses together, which worked well. The circle garlands worked well and were pretensioned.
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