I like how easy it was for me as a beginner user, this program has made my life easier by allowing me to easily create captions with ease! There are some parts of the software which could be improved but overall great product from start till end. The fact they keep improving their service makes them stand out in the marketplace. They also have many different support options such as phone calls or chat rooms if needed so there's no need to worry about not being able to get help when necessary. I like how it works very well with my YouTube videos, so easy for me as user of this software are able t insert them in any video without problems or errors! It's free but if your looking at adding many different languages then maybe look into other options because there might be better ones out their too which will cost more money than captea can give away (for now). The best part about using youtube auto-translate instead having someone do translations by hand when they don't have time/knowledge etc..