The ease of use in managing your business- DOLPHIN is so easy to understand with it's multiple screens that you can easily navigate between them without any problems! I wish there were some features available like tracking phone calls as well - but overall this software has been great thus far (and hopefully will remain stable).
There aren't many other systems out here now days where they are able track all aspects within one platform & not have different applications just because each department needs something separate from another area/department or client requirement etc., This helps me ensure everything gets done at once which saves time when doing work rather than constantly switching back forth through pages / tabs while trying get things accomplished.