The ease of use, it's fast response time when you need help with troubleshooting or training new users for specific tasks/queries etc., its flexibility (can be used as both cloud service /on premise), can run multiple instances per environment which makes scaling easy! No dislike about this product but would like more integration options such us Slack & Zoom into our ChatOps solution within workflows so we could have one place where all communication takes places instead using many different apps separately across platforms i guess! Would love if they had some free trial option available before purchasing license just incase things dont go well during first few days after purchase!! Automation at scale by leveraging thousands upon thousand virtual agents running complex scripts without any manual intervention needed!!