I like that this program has so much customization available for each user's needs (and it allows you access via phone). It also provides excellent reporting options as well! Not too many downsides here - but honestly there aren't any either unless your computer or software itself may be having issues at times? Make sure everything works correctly before using laser ficheeasely get used to its quirks because they can seem quite frustrating when first starting out if not understood properly/used perfectly by all parties involved within an organization!! We are able manage our entire file room system through these programs-this includes tracking files going back several decades. Easy to use and maintain system. Support team are very helpful. I have used this product for around 4-5 years now. There was no problem at all. They support also for customization as per our requirement. Sometimes some new functionalities like custom font can be added but they will charge you for it. We are using this solution for our internal project management. It has helped us to manage our projects and track them easily.