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El Salvador, San Salvador
1 Level
750 Review
32 Karma

Review on PlayBetter by Darren Cole

Revainrating 2 out of 5

My Disappointing Experience with the PlayBetter Online Store Included Poor Quality Control as Well as a Lack of Customer Service

The most recent interaction I had with the PlayBetter online store left me feeling dissatisfied in my role as a product manager in the electronics business. The quality of the GPS and peripherals that I purchased was subpar, and after only a few times using the GPS, it stopped working properly. In addition, the packaging was already destroyed when it was delivered, which is a clear indication that quality control was neglected. To make matters even worse, there was virtually no customer support available. I tried getting in touch with PlayBetter on numerous occasions to discuss these issues, but I never received a response from them. This absence of accountability cannot be tolerated, particularly in a competitive market where maintaining satisfied customers is essential to success. As a product manager, I am aware of the significance of maintaining quality control and providing timely responses to customers. PlayBetter did not measure up to expectations in either regard, unfortunately. I would advise anyone who is thinking about shopping at PlayBetter to reconsider their decision, as there is a high likelihood that they will receive low-quality items and that their requests for assistance from customer support will be ignored.

Pros
  • Pricing that is competitive in comparison to that of other internet retailers.
Cons
  • There are no shipping choices to other countries.