I like how easy it is to use, there are plenty options for customization as well! The support team has been very helpful in our journey with them so far (and they're always willing/able answer any questions we have). As mentioned above - lots more features could be added but this one works great right now without too much hassle or additional cost required from us compared what other providers charge when adding extra functionality / services etc.. We've had no problems yet using their website monitoring service through Pingdom which also saves me some money by not having an internal toolset set up myself at my workplace :).