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Spain, Madrid
1 Level
759 Review
38 Karma

Review on Jewelkeeper by Alex Marshall

Revainrating 3 out of 5

My encounter with Jewelkeeper's online shop was disappointing

I was dissatisfied with my most recent online shopping experience at Jewelkeeper because I am a serious athlete. Finding what I wanted on the website was stressful because it took a long time to load and the search engine was difficult to use. Before my order was finally finalized, I had to browse through a number of pages throughout the lengthy and time-consuming checkout process. The contents in my order were not what was expected when it eventually came because the delivery was delayed. The products were of poor quality and unsuitable design for my intended usage. To make matters worse, I had inadequate responses and lengthy wait times when I contacted their customer service to remedy the problem. They wouldn't give me a refund or a replacement, so I was stuck with useless possessions. I was generally disappointed with Jewelkeeper's online store, and I wouldn't suggest it to anyone looking for high-quality goods and dependable service.

Pros
  • Superior support for customers that need their problems solved quickly.
Cons
  • inquiries sent to customer service are not promptly answered