The best feature about this platform is that it offers 100% money-back guarantee if you are not satisfied with their service for any reason, so there's nothing to worry or question here! I have no complaints at all regarding pheonix domains - everything works perfectly fine as expected.
Their customer support team responds quickly whenever we contact them via chat/email etc. There was some time when our website got hacked by malicious third parties but they resolved every single issue in less than 24 hours which is commendable from their end. We had issues related to DNS changes (we need more control over what happens after changing dns settings), however their customer care department took immediate action upon receiving my email request and fixed those problems very soon.