I was so excited when I found this but the ice pack is not flexible. The pouch freezes like water and turns into ice. Maybe I missed it in the description or it's not listed, I don't know. I have a painful heel spur and this was the first spur to hit the back of the heel and Achilles tendon. Because it's so heavy, I can't pull it hard enough to touch my heel, nor can I put my foot on something to press it into my heel. It cools fairly well, although there is a gap where it gets tight and doesn't fit the back of my heel/ankle. I have to keep looking.
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