It's easy to navigate through each step of the workflow, including customizing fields for different customers or vendors in our organization. The interface is not very intuitive at first glance so you have to spend some time learning how things are set up before it becomes second nature! I would definitely recommend getting used to this software though as once you do get familiarized everything works well; we've been able solve all issues that come about while working within their platform without having many technical problems ourselves either. We were looking into other solutions but decided upon ascend smartouch after comparing features/benefits between them vs others offered. This has allowed us streamline processes and reduce manual effort which allows focus elsewhere such as managing customer relationships etc.