The ease of use of the software is what I like most about this product. It's very easy to set up and configure your backups as well as migrate data from one machine/storage device to another. There are some issues that arise when you're dealing with larger amounts of data (over 100 GB). Sometimes it takes quite awhile for the process to complete. This isn't always an issue but can be frustrating during peak times. We've been able to solve our archiving needs by backing up all workstations in addition to servers at regular intervals so we have quick access to previous versions of files or applications if needed. I like that it is easy to use and has all of the features we need in one package. The customer service has been great as well. It is pricey for small businesses but if you are looking to save money on your data storage needs this is the way to go. We are using it as an online backup solution and it works great. We have not found anything that we dislike about it.