We ordered a 16" x 20" frame for a 16 x 20 photo. The frame size we received was 14" x 18". Even the package the frame came in said it was 16x20. So it wasn't just an order or shipping error. The manufacturer mislabeled this product from the start. Maybe that could be true. Revain is generally good at handling returns for us and we should always return this item. But we will keep it for other use (also too lazy to pack). and go back to the post office to return). We do exactly what the manufacturer expects. But one thing is for sure. When I ordered this frame I thought that with all the options available I plan to use this supplier again and again. But now there's no chance.
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