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Marvin Nadeau photo
Germany, Berlin
1 Level
682 Review
39 Karma

Review on Watex by Marvin Nadeau

Revainrating 2 out of 5

The Disappointing Online Shopping Experience I Had at Watex

I was overjoyed to find Watex's website because I am a dedicated gardener. The description sounded like a utopia for like-minded people, so I placed an order for gardening supplies right away. My time spent shopping at Watex.com was not a pleasant one. It was hard to find what I needed on the website because of all the clutter. When I finally did find what I was looking for, checking out was a nightmare. I had to refresh the website several times because it kept freezing, and as a result, I lost all of my work. The low quality of the things I received just made issues worse. The equipment was clearly built from inferior materials, and the tools were fragile and shattered after only a few usage. I tried to contact customer support to voice my dissatisfaction but received a subpar response. They didn't appear to care about my problems or want to help find a solution, and they didn't give any sort of compensation. In general, shopping via Watex's website was a great disappointment for me. Their lack of concern for their clients' needs and the excellence of their products belies their professed love of gardening and lawn maintenance. If you value your time, money, or sanity, do not set foot in that store.

Pros
  • items of superior quality and less impact on the environment.
Cons
  • There is a restricted selection of certain products.