Customer service was great. I bought a set for a young man who is learning to play. When he came they didn't have a board with them. I contacted the company through Amazon and the store sent me the missing items. Time from order to arrival less than two days. The arrival time of the new board is 2 days. As planned, I was able to give my friend a set for his birthday. The set itself is what is used in school chess circles. I've never had a tube but it looks great. For the price, the set is a good basic chess set. The design of the game board and whistles exceeded all expectations. I have played many chess boards over the years, this is great for the person who plays chess on the go, at school or in the park. Customer service was great. Many Thanks.
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