My 2 issues with it are that it came in a padded bag. The shampoo was half spilled in the bag. The second problem was that the shampoo pump didn't work at all. What I really like is how my hair looks after using it. The smell is subtle but not overpowering. The smell is neutral, it foams well and can be washed off. The conditioner is the same without a strong smell, absorbs well and makes my colored hair pleasant to the touch. Seriously, good stuff. I use it for my girls too.
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