I like that you can see all your contacts at once - it saves time when sending an email or making a call. It's also easy to navigate through the program, as there are labels for each contact. The software also has a lot of features, so if you need something specific, it's easy to find it. Sometimes the program freezes up and takes a while to load. It's not always clear how to use all the features. If you're looking for a simple way to send emails from your computer, this is a great solution. We have been able to keep track of our customer communication with ease.