I like that it has a lot of features, it's easy to use, and I can see a lot of things at once. It's not very intuitive (at least for me). There are some things that aren't as clear as they could be. There's also a bit of lag time between commands being sent and the computer actually doing them. I'm trying to track down the source of this lag time, but haven't found anything yet. If you're looking for something that will save you time and allow you to focus on your business, then this might be the right program for you. We were having issues with our CRM software causing us to spend too much time managing calls. This helped us get back to focusing on our business.