I like that it is easy for me as an individual user, but also has many features available through their support system which makes this application useful in its entirety! Nothing really at all - great experience so far with Pick SAAO. Highly recommended if you are looking into any type of cloud-based service management solution such as salesforce CRM applications (Sales Cloud) etc., then definitely give them a try!! It's very cost effective compared to other companies out there who do similar services/products.