I like that our customer service team can log in at anytime via mobile device no matter where they are! It's great because we're able fix problems remotely without having any agents out there just waiting around doing nothing!! Sometimes you have some minor glitches but not really anything major so far with this software/service since its been less than 1 month after launch.
Overall happy about how fast everything has moved along especially considering such an innovative product was created by 2 college students who were fresh off their first startup experience (which failed).