9/13/21 - Anker got back to me after my initial 3 star rating and offered to contact their support team. I did just that and they responded to my emails quickly. They ended up sending me a replacement charger and it works perfectly. Now very happy with this product. I recommend anyone having issues with an Anker product to contact customer service, they are top notch! Part of the watch charger is too far back and doesn't always connect to the watch. I have woken up several times with an uncharged watch.
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