I like that it is easy to use, with lots of options available when creating content or editing existing documents in my library! Sometimes there are issues where you have multiple files open at once (and sometimes they don't close properly). It would be nice if we could see more details about what each file type does before downloading/opening them so as not waste time trying things out without knowing how much data will actually get transferred over our network connection. Also having all your information stored together makes finding reports easier than searching through individual folders. Having one place saves us from needing separate email accounts just for backups - this also helps keep everything organized within Outlook 365 which has made managing emails very efficient since moving into Microsoft Office365 last year. We've been able to save money by reducing storage space needed per client because most clients only need 1 copy instead of 2-3 copies kept separately in their own folder structure. This allows me to store many different types.