The service level has been excellent from day 1! I've had many issues with other companies but they have always come through for me within hours or days as promised - even when it's after office closing time!! They're very professional yet easy going guys who understand my needs/concerns right away without any hidden agenda etc (as far as i could tell). There really isn't anything that can be said against them at this point so if you need someone reliable then look no further than salenity :) their support team responds fast & effectively too which makes things easier all around! highly recommended!!