Review on Lention USB C Docking Station: 100W PD, 4K HDMI, VGA, Gigabit Ethernet, Card Reader, USB 3.0, Aux Adapter for MacBook Pro, New Mac Air/Surface, and More - Stable Driver Certified! by Adam Nikolz

TL; DR: Dealing with customer support was tedious to get a decent result, but overall the product is well made. I purchased this product here in the US at the start of the COVID lockdown. Since then I've been using it almost every day and it works very well. About a month ago, the micro SD card port stopped working. I contacted customer service and asked if they had any advice on how to get it working again or if I could get a replacement as there should be some sort of warranty in less than a year. After tediously going through messages with very silly questions like "Please send me pictures of the connections" as if I couldn't tell if they are properly connected, I asked a support rep to finally give me a solution to the problem to offer. But it was only for a partial refund or a free quote for me one of the other SD card adapters. I expressed my displeasure with this outcome but reluctantly agreed to a partial refund. To my surprise, my expressed displeasure resulted in them agreeing to FINALLY send a replacement. It just seemed like a lot of needless absurdity for what many companies generally see as the right thing to do.