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Finland, Helsinki
1 Level
715 Review
40 Karma

Review on πŸ’» Dell Inspiron 14 7000 - 14-inch Full HD Laptop - Intel Core i7 - 8GB RAM - 512GB Solid State Drive - Silver by Vinny Howard

Revainrating 3 out of 5

Customer service is excellent

The computer could not connect to WiFi. There's a setup wizard that won't let you break out. Passwords using three other computers and multiple devices were easily rejected. Finding customer service was a chore. When I got there, he hooked me up to a few "resources" before taking me to someone even pretending to be human. He or she kept asking me to download the diagnostics and I tried to explain that I couldn't download it because my computer wouldn't let me connect to the internet. Those were the four most embarrassing hours of my life. In the end the "support" person told me that this was not covered by my hardware warranty. Who needs a guarantee when you can send it back to Revain and get something working?

Pros
  • Pleasant to use
Cons
  • old