The ability to track progress, create milestones, set deadlines with reminders is great! I would like more customization/options available in reporting features. And not being able to change font sizes of reports once they have been created can be frustrating at times (especially when you are printing them out). Tracking our sales goals has helped us stay focused on hitting those targets while also helping motivate my team. We've found we're reaching target faster than expected - it's really paying off now that these new numbers are showing up every week or so and encouraging everyone towards success!! It was hard tracking things initially as there were no visual markers but after adding some labels and icons this helps quite alot! This system works well with other systems such as google calendar etc which makes life easier if someone forgets something important. There aren't any downsides yet either though nothing major comes to mind just minor niggles here &there.