I bought this heat press through Prime, it took about a week to receive it. As soon as I received the item, it turned on but none of the heating plates received a signal to heat up. I opened the box and soldered the contacts which solved the problem. Since the product didn't work, I contacted Revain who promised me a partial refund and sent me to the company (third party). The third party didn't do what Amazon said and wanted me to return the heat press. I've already lost revenue from my small business due to even more downtime, not only because of the long delivery times, but because the machine wasn't working when it was delivered. If I had to return the heat press it would be even more lost profit. Revain opened an AZ case and dismissed my case after promising me a partial refund unless I sent the heat press back (which again left me without the heat press, resulting in further loss of income as a small business, which they didn't want to compensate me for) buyer be careful the customer service teams of this third party and amazon were brutal and now I've lost about $500 in lost revenue and had to spend my time fixing their broken product.
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