The online store offered by Kalawen was a major letdown for someone like me who prefers working on projects in the great outdoors. Despite the fact that their purpose is to provide great customer service and high-quality items, I did not find either one of those things to be true. The things I ordered were of a poor quality, and it was obvious that they had not been designed with any care to detail. The assembly process was made more difficult by the use of flimsy materials and substandard craftsmanship, and the final product was not at all what I had envisioned for my ideal outdoor living place. And when I tried to get aid from customer service, I was faced with comments that were neither helpful nor empathetic to my situation. It was obvious that they were more interested in making light of the situation rather than genuinely addressing the issues that I raised. If you are a do-it-yourself enthusiast like I am, I would recommend shopping elsewhere for the supplies you need for your outdoor project. Simply put, Kalawen does not provide the level of quality or service that they advertise on their website.