I love how easy it was setup with my website (and all other sites) as well as managing analytics from one place! The customer service has been great too since we have had some issues that they were able to quickly resolve themselfs without question or hesitation- which makes me feel comfortable using this product in general. We are still trying out different features but so far nothing really bad at least not enough of an issue where i would say "don't use". If you're looking into something similar try doing your research first before purchasing anything because there might be another competitor offering more bells & whistles than just simple tracking/analytics tools. As stated above - our main goal right now is simply being able to track user activity across multiple websites easily through 1 tool.