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Afghanistan
1 Level
720 Review
31 Karma

Review on Dreambone by Michael Domus

Revainrating 1 out of 5

A Disappointing Experience When Purchasing Items Online at Dreambone

My recent order for some pet supplies from Dreambone's online store was for my dog, and unfortunately, my experience with the business was not very satisfying. I was hoping to get a better overall quality of service. The website's lack of user-friendliness was the first problem I came across with it. The store was difficult to navigate, and it took me a long time to locate the items I was looking for. Overall, the shopping experience was frustrating and inconvenient. In addition, when my order was eventually delivered, the products' poor quality was a source of additional frustration for me. The chew toys I purchased for my canine did not have the same level of durability as advertised, and the treats I ordered for him were stale and gave off an unpleasant stench. To make matters even worse, when I attempted to voice my concerns to Dreambone's customer support team, I did not receive a response. This made the situation even more frustrating. I attempted to get in touch with them through a number of different mediums, such as e-mail and the phone, but to no effect. My time spent shopping at Dreambone's internet store was, on the whole, not very satisfying. The website was difficult to navigate, the products were of low quality, and there was no provision for providing customer support. Dreambone is not a reputable online retailer of pet supplies, so I would not suggest it to other people who own pets and are searching for one.

Pros
  • Options for quick and dependable delivery
Cons
  • Some customer support channels are difficult to access.