I love this brand and have more than 10 pairs. Although they're really cute and comfortable, they make a squeezing sound when squeezed and then make a popping sound when released. Embarrassing and embarrassing at the same time. I contacted the seller I previously bought from and had no problems. They kindly responded to send them back for a replacement and also forwarded my comments to their quality team. As I no longer have the box I don't think I can go back so I guess I'll just take out the insoles and replace them. But this one was on me because I didn't keep the box.
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