I like how easy it is for me as an agent, since we all know what our script should be when answering incoming callers - this just makes my job so much easier! The only thing about CbH which could use some work would have been if there was better integration with other software in order make life even smoother (like being able open multiple tabs of info). We've had no issues at any point while using their service. There's nothing really negative or anything you can say against them; they're great people who are very professional yet friendly too!! They do exactly everything promised/expected by us within 48 hours upon purchase- not 24 hrs but actually 2 days. And then another day after those two before shipping out new scripts etc.. It took longer than expected because one time i accidentally deleted something important off accidently during testing phase & called customer back immediately afterwards without realizing until later :P But still got response pretty quick :) Definitely worth buying especially considering price tag compared wth competition prices! If anyone has doubts regarding purchasing cbh services go ahead buy now!! You wont regret I like that it has an option to schedule the calls. It's not easy to place calls at the correct time. Calls are placed randomly. Sometimes it's hard to find the right person. I have a lot of calls that I need to place. This is one of the few tools that I've been able to use to manage the calls. I recommend this to anyone that needs to place a lot of phone calls. I can place calls to my clients from anywhere.