I like how easy it was for our investigators, who are not computer experts at all (just average everyday people)to learn this software right out-of -the box! The best thing about crime star rms? It's free!! There really isn't anything i dislike in particular with CSR; however if you do have any problems please contact their support team as they were very helpful when we had questions or concerns during setup/training process.- Easy set up & training videos made learning simple-- Our main problem solved is making sure evidence gets properly logged into case files which helps us keep track of what happened throughout an entire incident.--.