This was our first experience with this service so we had no expectations of what it would be like but I'm very impressed! They were able to help us figure out how best to organize all our inventory items that needed shipping at once as well as taking care of some small packaging work such packing boxes etc.. We're still figuring everything out ourselves since they have not been around long enough yet to really get into the swing of things though overall everyone has been friendly and helpful throughout the process. There's nothing specific about them or their services that i dislike - just more of a general issue regarding any new business you are considering doing business with. Just make sure you do your research before committing yourself!! If there were one thing specifically then probably organization/packing materials (boxes).