This blender was used twice a day for several weeks before serious problems arose. Just got off the phone with the manufacturer and after spending 20 minutes giving them the barcode, model number and other info they still wanted to charge us for sending a new part. This was despite registering this blender upon receipt. Here are the reasons why I would recommend people to read this to look for the best product: 1. Safety is important especially when it comes to our children and what they are putting into their bodies. The black part pictured began to deteriorate, rubbing against the rotating armature. This created a black gum powder that goes everywhere. Obviously, if you notice such problem, it is not good to keep using this product. 2. If someone takes the time to provide you with all the information you need to confirm the purchase and even took the time to create an account to pre-register for a warranty, charge you him more money to send something that didn't work properly the first time. time around. Most people will not spend any more money on a product they know they cannot trust. At that point, offer a refund or exchange for a different product in hopes that they'll trust your brand again. As a family we will never buy Nutribullet again, especially when there are many other listings with similar products. In closing, this was a birthday present for my wife from her father so we could cook delicious food. for our first baby. We are disappointed and my wife just mentioned that she was upset that this was a waste of a gift. I hope that my review and recommendation can save at least a few people from a similar experience. Look elsewhere, I'm sure there is something better. Instead, we used our in-house blender and are completely satisfied with it. I also know there are probably a lot of 5 star reviews where people are very happy with their purchase and that's great for them. I was hoping that this would be our experience but apparently it wasn't. I know things don't always live up to expectations but I would be less upset if the customer service was better. Maybe my standards are too high, maybe not.
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