When the first organizer arrived and one side of a bag was sewn up, I contacted the company. They immediately shipped a new item even before I could return the defective item which gave me an easy return option. The new one arrived within a few days and seems perfect. Nice fabric, the hangers above the door feel solid and the hanging holes are solid. Haven't installed it yet, but the quality looks good and it seems like a solid product that does exactly what I need it to do: keep labels and other shipping documents that I need to keep handy next to my printer.
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