The customer service was great! They were very helpful with my questions, even when I had none at all (which happens to me often).
It took them quite some time after we signed up for our first session before they sent us an invoice which made it hard as hell trying not spend more than necessary but still get what i wanted in terms of quality photos/retouching etc.. We are getting married this summer so there will be other occasions where having nice portrait shots would come handy - especially since people tend towards selfies nowadays anyway :).