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Honduras, Tegucigalpa
1 Level
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Review on πŸ“ž ooma Linx: Wireless Phone Jack for Enhanced Connectivity with Ooma Telo and Ooma Office VoIP Phone Systems. Seamlessly Connect Extra Phones or Fax Machines Wirelessly. by Lauren Jackson

Revainrating 1 out of 5

Hasn't worked for less than 30 days, Support doesn't know enough about the device to help.

This Linux has stopped working for less than 30 days. When I tried to get help on their live chat, he advised me to reset the Linx by inserting a paper clip into the reset hole on the bottom of the Linx. There is no. So buy this product if you want a low quality product with useless support. Here's a transcript of their support chat: Arvy: Thanks for using the Ooma chat! This service is for simple issues that can be resolved immediately. For more complex issues that require detailed troubleshooting, please contact our support team at 888.711.6662. Many Thanks. Arvi: I understand your concerns. I'm happy to help you, Brandon. Her: I think it was you I was just chatting with. You: They told me to use a paper clip or something to reset the links. Arvy: We apologize for what happened. The console will automatically turn off chats if there is no response within 50 seconds. Arvie: Did you do it like I said? You: ok, please stay. It takes me over 50 seconds to find a paper clip or something to use. You: I need to find a paperclip or something that works Arvy: If the problem persists, call our technical support. Their phone number is 1-888-711-6662. Her: Let me find the paperclip first Arvy: Okay. You: The reset button you want me to press is on the link or on the base? Arvie: Lynx. You: I don't have a reset pinhole on Linux. It has a real reset button. Arvi: There is a "pinhole" under the Linx device. Arvie: Still there? Arvey: Seems you've been inactive for a while. I'm about to close our session, but please let us know if you need help with anything else. Her: no, no. should I take a picture and send it to you? no pinhole reset Arvey: Looks like you stepped aside. Please don't hesitate to chat again if you need any help. Thank you for choosing Omu! Arvi: Sorry, wrong window. Arvi: We need to carefully examine the factors affecting the device and determine the root cause of the problem. Arvi: Our technical support team can solve this problem better. Their phone number is 1-888-711-6662. Her: No, I'm just returning it because you don't even know what it says to be able to help me. thanks Arvi: I'm glad I could help answering your questions via the support chat. Thank you for choosing Ooma, we appreciate your business! Arvi passed out. So I'm returning this and going to another service. If that 50 second separation was automatic, then why did he say "wrong window" when he realized I answered correctly when he pasted that message into the window? Thanks for nothing Ooma. Update: Before I got this back I decided to look online for help. in general (not by Ooma). I was able to successfully restart this device and get it working again. However, it would be nice if this information came from someone who is paid to help Ooma customers. Now that I know how to program them myself and fix them if something goes wrong I'm ready to go and they work pretty well. However, without access to decent customer service, I still wouldn't recommend this to people who aren't tech savvy.

Pros
  • Quick Replace
Cons
  • Modern