The team at ENA Focus is great! They are very helpful and knowledgeable about their products. I'm not sure if it's just my team, but they always seem to know what questions we need answered and how to find the answers. Sometimes its hard to get a hold of them, so be prepared that they may take some time to reach you back. But in general, everyone who works there has been awesome. Support for the product is top notch. If you're looking for a partner to help you navigate through IBM Rational tools, this is the place to be. There isn't anything that I can really think of that I dislike about the team at ENA focus. I have no complaints. Our organization uses Rational Product Lifecycle Manager (PLM) for configuration management. It helps us keep track of multiple projects being worked on by different groups within the company.